ISSUES WITH VOLKSWAGEN CPO

In 2018, Thomas Becker wanted a quality used Volkswagen, so he decided to purchase a certified (“CPO”) Volkswagen. He found a 2013 diesel Volkswagen Jetta at Volkswagen of Santa Cruz in Santa Cruz County. Based on Mr. Becker’s research into VW’s certified vehicle program, he thought only the best vehicles were certified, and they would not be involved in any accidents. He was wrong on both accounts.

Within a week of his purchase, Mr. Becker noticed problems with the brakes, road vibration, and the vehicle pulling to one side. He returned to VW of Santa Cruz to complain about these problems. VW of Santa Cruz admitted they missed a few things when they supposedly performed VW’s 100+ point CPO inspection to confirm the vehicle met VW’s strict standards. VW of Santa Cruz replaced the brakes, but the road vibration and pulling continued. Mr. Becker complained about these problems to both VW of Santa Cruz and VW the manufacturer of the Jetta and returned the Vehicle to VW of Santa Cruz. Mr. Becker suspected he just got a bad vehicle and asked the both VW of Santa Cruz and VW to take the vehicle back. He had only had it for 29 days. They refused. In addition, VW of Santa Cruz told Mr. Becker not to bring back the vehicle to them anymore.

Mr. Becker took the Vehicle to another VW dealership to complain about the same problems. This VW dealership confirmed the pulling to one side and told Mr. Becker the sway bar link was bent, and the front struts, axles, and brake lines had been replaced. This type of damage only occurs from an accident. Mr. Becker was shocked to learn about this. A certified inspection should have discovered this damage and issues. In addition, the post-sale repair attempts should have revealed them too.

To make matters worse, Mr. Becker discovered this vehicle was one of the vehicles set up to cheat California’s emissions tests. The vehicle was repurchased as part of the lawsuit against VW related to this fraud. California law requires vehicle repurchased under another states lemon law to have its title branded a lemon law buyback. But, the title to Mr. Becker’s vehicle was not branded.

Mr. Becker has filed a lawsuit against VW of Santa Cruz and VW for both these issues. The lawsuit was filed in state court in the county of Santa Cruz, but VW removed the case to the federal court which handled the emissions cheating lawsuits. Mr. Becker has filed a motion to have the lawsuit returned back to the court in Santa Cruz. That motion has yet to be ruled on by Federal Court Judge Charles Breyer.

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What You'll Be Saying About Us Soon

google reviews
Angela FraticelliAngela Fraticelli
01:40 15 Oct 22
Awesome!! Lilia Guizar got us out of a nightmare we were in with with a non operating vehicle. I was turned down by other firms after discussing my case. Lily took time to hear me out and was thorough with the information I provided her about my complaint. We are completely satisfied with our outcome!
Tiffany SidwellTiffany Sidwell
04:51 08 Oct 22
Lilia Guizar was my attorney in a recent fraud case and I am so impressed with the outcome. The process was quick and easy. We even countered the first offer to get what was fair and I’m happy to say that the car was picked up today, I am free of that burden and I feel validated for all the time and money wasted trusting a dealership that took advantage of me. Widowed military wife and mother. That dealership thought I just give up. I’ve read that these cases can take a year or two to settle, I remember when speaking with Lilia and she said, ”I’d like to wrap this up by the end of the month,” and she absolutely did. Car was picked up Thursday, by Friday I received tracking from FedEx for the settlement check. That’s pretty incredible for this kind of litigious case. I read some of these other reviews and I have to say, once they take the case, don’t pester them, let them do their job. They always communicated when necessary but I didn’t need someone to hold my hand through the process. She was an aggressive attorney. Recommend her 100%!
Jocilyn HubertJocilyn Hubert
21:25 09 Sep 22
This legal team is amazing! Yes our case took time but they were always ready to answer any of our questions and we had a lot! They helped us every step of the way. nobody really wants to deal with going through all of this but they made the process a lot easier to deal with we can't give them enough praise!! Thank you guys for everything!!!
Vianey SalgadoVianey Salgado
20:49 09 Sep 22
I want to thank the whole team. If you are looking through this review don’t hesitate to give them a call!They are super understandable and nice.They will email you with every detail. Just sit back and put everything in their hands,because that’s how great they are. No worries at all next thing you know I got my money back plus more. I give them an 100/100!Also….I want to thank Michelle as well as Jason Stones. For making everything understandable.Thanks for everyone who was involved in this case, especially Hawk.I will for sure recommend you guys to family and friends when ever a situation comes up. (Hope not)
Pocho ProductionsPocho Productions
20:03 08 Aug 22
Had a Jeep with several issues. Called Auto Fraud Legal Center and they were able to help me out. They had the dealership buy back my vehicle and give me my money back + extra. They are an amazing team, especially Lilia Guizar, she was with me from the beginning all the way to the end. She would call me and text me whenever there were any updates, she guided us through the process and helped us make the best decisions. I couldn’t have asked for a better result, thanks to Lilia and the rest of the team. In total, it took about 4 months to resolve my case, which was fast. Again, thank you Lilia and everyone at Auto Fraud Legal Center, you guys are the best!
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